Archivo mensual: noviembre 2011

Pensar (o no) en el Cliente: Alice/Groupalia vs. Amazon España

Publicada el 22 noviembre, 2011 por Marc Ribó

Creo que son muy interesantes los casos que tienen que ver con el cliente y su relación con las empresas que venden productos/servicios online: el cuidado, la atención, la gestión de incidencias…según como todo ello se maneje, la satisfacción y, … Sigue leyendo →

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Publicado en experiencias, internet, marketing, sensaciones, servicio al cliente, tecnología | 3 comentarios

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Archivo mensual: noviembre 2011

Pensar (o no) en el Cliente: Alice/Groupalia vs. Amazon España

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